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Frequently Asked Questions

How do I get started?
Enrollment only takes a few minutes! Just select the Get Started link from our Solution/Home page or by selecting this link. Follow the onscreen prompts, and if you have questions, reach out to us at support@bankvod.com. 
Is there a fee to enroll?
No. There are no setup fees and no seat license fees. bankVOD verification pricing varies by form type, data requirements, and institution. All fees are activity-based and displayed transparently before checkout. This ensures you always know the exact cost before completing your verification request.
Is my data secure?
Yes. We take date security seriously. To learn more, visit our security page here. If further information is needed (such as SOC reports, specific bank VOD policies, etc.), fill out a request form to gain access to our Trust Center.
How fast will I get a response?

bankVOD is designed to speed up the verification process from start to finish. We centralize your requests, track their status, and maintain audit logs to ensure a safe, compliant process. We then deliver requests on your behalf to our network of responders and follow up, making additional attempts where necessary. Responses average 72 hours but may vary based on the level of detail requested and the designated delivery method. Our requestors can see up to a 60% reduction in overall processing time when compared to historical manual verification procedures. 

How can I register my financial institution?

Financial institution registration is a simple process with no setup or license fees. Setup can usually be completed the same day. Contact our sales team at sales@bankvod.com, and a representative will walk your institution through the onboarding process. 

Still Need Help?

Need to get in touch with us?

 
P.O Box 270 Wayne, IL, 60184
support@bankvod.com

Our Support Hours Are: Mon-Fri 8:00am-5:00pm Central Time