Fee & Credit Policy
BVOD Solutions, LLC d/b/a bankVOD
Last Updated: May 2026
Table of Contents
Fee & Credit Policy
Pricing Structure
Tax & Regulatory Fees
Custom Pricing
Billing & Payment
Credits & Refunds
Pricing Changes
Fee Disputes
Governing Terms
1. Fee & Credit Policy
This Fee & Credit Policy ("Policy") governs the pricing, billing, tax treatment, and credit and refund practices applicable to all verification requests submitted through the bankVOD platform operated by BVOD Solutions, Inc. ("bankVOD," "we," "us," or "our").
This Policy applies to:
- Requestors — mortgage lenders, accounting firms, government agencies, and other authorized users who submit verification requests through the platform;
- Responders — financial institutions, employers, and other data sources who fulfill those requests; and
- Any downstream billing arrangements governed by a separate offline Agreement.
2. Pricing Structure
Fees are charged on a per-transaction basis at the time of request submission. The applicable fee is determined by (a) the product type, (b) the specific responder institution, and (c) any negotiated rate established under a custom pricing agreement. Prices are denominated in U.S. Dollars (USD).
The following list prices represent standard market rates. Certain financial institutions have executed custom rate agreements with bankVOD that supersede the standard list prices. All pricing applicable to your specific request is made visible at checkout before you are charged.
Consumer Products — $31.50 per request
| Program | List Price |
|---|---|
| Verification of Deposit (VOD) | $31.50 |
| QC / Re-Verification | $31.50 |
| Verification of Mortgage (VOM) | $31.50 |
| Verification of Deposit & Statement | $31.50 |
| Loan Payoff | $31.50 |
| Asset Verification (Plaid) | $31.50 |
| Verification of Employment (EmpInfo) | $31.50 |
| Verification of Occupancy (LexisNexis) | $31.50 |
| Verification of Gift | $31.50 |
| Verification of Rent | $31.50 |
| Verification of Pension | $31.50 |
| Verification of Tax Preparer (CPA) | $31.50 |
Commercial Products
| Program | List Price |
|---|---|
| Commercial Account Audit (CAA) | $35.00 |
| Business Inquiry | $31.50 |
| Commercial VOM | $31.50 |
Government Products
The following product types carry a $0.00 fee to the requestor. bankVOD charges the responder for the following transaction types at the specified responder rates.
| Program | Requestor List Price | Responder List Price |
|---|---|---|
| HUD | $0.00 | $1.50 |
| Medicaid / Medicare | $0.00 | $1.50 |
| Immigration VOD | $0.00 | $1.50 |
4506-C IRS Tax Transcript Requests
Pricing for IRS Tax Transcript requests is unit-tiered and assessed per tax year requested within a single order.
| Units | Initial Year | Each Additional Year |
|---|---|---|
| 0 – 99 | $13.00 | $7.00 |
Asset Reports (Commercial & Consumer)
Asset Report fees are tiered by the number of months of account history requested. Each order includes coverage of up to five (5) financial institutions.
| Months of History | List Price (per request) |
|---|---|
| 1 month | $17.50 |
| 2 months | $17.50 |
| 3 months | $22.50 |
| 6 months | $22.50 |
| 12 months | $22.50 |
| 24 months | $22.50 |
3. Tax & Regulatory Fees
List prices shown throughout this Policy and at platform checkout are exclusive of applicable taxes and regulatory surcharges. All such taxes are the sole responsibility of the requestor and will be calculated on the total transaction amount and displayed as separate line items prior to order completion. By completing a purchase, the requestor agrees to pay all applicable taxes in addition to the stated fee.
| Example A $31.50 VOD with a 7% sales tax rate would display as $31.50 + $2.21 tax = $33.71 at checkout. |
Taxes for which the requestor is responsible include, without limitation:
- U.S. federal, state, and local sales or use taxes, where bankVOD has identified a nexus obligation;
- Value Added Tax (VAT) or Goods and Services Tax (GST), where applicable for cross-border transactions; and
- Any other regulatory transaction fees or levies mandated by applicable law.
bankVOD is responsible only for collecting and remitting taxes where legally required to do so. Requestors are responsible for determining and fulfilling any additional tax obligations that may apply to their use of bankVOD Services under their own jurisdiction. Requestors with a valid tax-exempt certificate should contact support@bankvod.com to register their exemption status prior to placing orders.
4. Custom & Negotiated Pricing
Certain financial institutions have executed custom rate agreements with bankVOD that supersede the standard list prices in Section 2. All pricing applicable to your specific request is made visible at checkout before you are charged.
5. Billing & Payment
5.1 Payment Processing
bankVOD processes all requestor payments through its designated payment processor. By submitting a request, the requestor authorizes bankVOD to charge the payment method on file for the total amount displayed at checkout, including applicable taxes and fees. Payment is due at the time of order submission.
5.2 Accepted Payment Methods
bankVOD's standard payment method is credit or debit card (Visa, Mastercard, American Express, Discover). Alternative payment arrangements must be mutually agreed to in writing prior to use.
5.3 Invoice & Receipt
A transaction receipt is generated and made available through the requestor's account portal upon successful payment. Requestors requiring formal invoices may download itemized transaction records from the billing section of their account dashboard or contact support@bankvod.com.
5.4 Failed Payments
If a payment fails (e.g., declined card, insufficient funds, expired payment method), the associated request will not be submitted to the responder institution. bankVOD will notify the requestor of the failure, and the requestor must update their payment information before resubmitting. bankVOD is not liable for delays or consequential damages arising from failed payments.
5.5 Late Payment
Payments not received within ten (10) days after the payment due date are subject to a late payment fee equal to the lesser of 1.0% per month (12% APR) or the maximum rate permitted by applicable law.
6. Credits & Refunds
6.1 General Policy
Fees paid for completed verifications are generally non-refundable. Verification fees represent payment for the transmission and processing of a request to a responder institution — not solely for a positive or specific response — and are earned upon successful delivery to the responder regardless of the response content.
6.2 Eligible Credit Events
bankVOD will issue a platform credit or, at its discretion, a refund to the original payment method in the following circumstances:
| Event | Treatment |
|---|---|
| Technical failure | Full credit if the request was not delivered to the responder institution due to a platform error attributable to bankVOD. |
| Duplicate submission | Full credit for the duplicate transaction if caused by a platform defect (not user error). |
| Account not accessible | Credit at bankVOD's discretion where the responder confirms the account relationship exists but is unable to access the requested information. |
| Billing error | Full credit or refund for any amount charged in excess of the applicable list price or negotiated rate due to a billing system error. |
| QC / Re-Verification escalation | No additional fee for a QC request submitted within 30 days of the original verification on the same account, subject to applicable program pricing. |
6.3 Non-Eligible Events
Credits or refunds will not be issued for:
- Responses that do not contain the information the requestor sought, provided the request was delivered and processed;
- Requestor error, including incorrect account numbers, misidentified institutions, or submission of requests for ineligible programs;
- Delays in response attributable to the responder institution;
- Transactions involving $0.00 Government Products; or
- Requests canceled by the requestor after delivery to the responder institution.
6.4 Credit Request Process
To request a credit or refund, the requestor must submit a written request to support@bankvod.com within thirty (30) calendar days of the transaction date, including:
- Transaction ID, date of submission, and responder institution;
- A brief description of the basis for the credit request; and
- Supporting documentation (e.g., responder rejection notice, duplicate transaction confirmation).
bankVOD will acknowledge receipt within two (2) business days and resolve eligible requests within ten (10) business days of receiving all required information.
6.5 Account Credits — Expiration & Use
Platform credits issued under this Policy are:
- Non-transferable and applicable only to future transactions on the same requestor account;
- Non-interest bearing with no cash surrender value;
- Valid for twelve (12) months from the date of issuance unless otherwise specified; and
- Applied automatically at checkout before charging the payment method on file.
7. Pricing Changes & Notifications
bankVOD reserves the right to update standard list prices and this Policy at any time. Updated pricing will be reflected within the platform at the time of the change and in the current version of this Fee & Credit Policy, which is published at bankvod.com. Continued use of the platform following a pricing update constitutes acceptance of the revised fees. Custom negotiated rates are governed by the change-in-pricing provisions of the applicable executed agreement and are not subject to unilateral modification outside of that process.
8. Fee Disputes
Requestors who believe they have been charged an incorrect fee must notify bankVOD in writing within thirty (30) calendar days of the disputed charge. Disputes submitted after this period will not be eligible for review except in cases of documented billing system errors.
Dispute notices should be directed to support@bankvod.com and include the information described in Section 6.4.
During the pendency of a good-faith fee dispute, bankVOD will not suspend account access solely on the basis of the disputed amount, provided the requestor pays any undisputed portion of outstanding balances on time
| Responder Disputes Responders disputing fees under their executed Responder Agreement must submit notice within ten (10) days of the applicable invoice or statement date per the payment dispute terms in their agreement, or such objection is waived. This shorter window reflects the responder's ongoing access to transaction-level data in the platform. |
This Policy is incorporated by reference into, and subject to, the bankVOD Client Terms and/or the applicable Responder Agreement. In the event of any conflict between this Policy and those agreements, the Client Terms or Responder Agreement (as applicable) will control.
This Policy does not create any additional rights or remedies beyond those set forth in the applicable agreement.